Shipping and Returns

If you have any questions about your order you can e-mail us at info@rozanapaloka.com

SHIPPING

- All orders are shipped by USPS on business days (Monday to Friday) excluding holidays. Or otherwise picked up directly from our studio.

- Orders are processed as a pre-order. Once your order is processed it will take 2 to 4 weeks to make it. Allow a few more days for shipping.

- If you choose to ship your orders to multiple locations, there will be additional charges for each destination.

- We are unable to ship to PO Box and military addresses.

- ROZANA PALOKA is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

RETURNS

No returns or exchanges except for damaged or defective items by our error. If eligible for a return, please e-mail us at costumerservice@rozanapaloka.com to get an RA number.

REFUNDS

If eligible for a return, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at costumerservice@rozanapaloka.com

SALES ITEMS

If eligible, only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SHIPPING

To return your product, you should mail your product to: 95 Wall Street Suite 1602 NY, NY 10005. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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